Refund Policy

We want you to feel good about your purchase. If SoftnessWithFlo isn't the right fit for you, we'll make it right. Our refund policy is intentionally simple and human.

If you purchased SoftnessWithFlo Pro as a one-time payment and are not satisfied within 14 days of purchase, contact us at flourishwellness2026@outlook.com and we will issue a full refund — no questions asked.

You may cancel your subscription at any time through your Polar customer portal. Cancellation takes effect at the end of your current billing period — you retain full Pro access until then.

For refunds on subscription payments, contact us within 7 days of the charge at flourishwellness2026@outlook.com. We review each request individually and aim to respond within 2 business days.

Email flourishwellness2026@outlook.com with the subject line "Refund Request" and include your purchase email address. We will process approved refunds within 5–10 business days depending on your payment provider.